Referral Coordinator

Job Summary
The Referral Coordinator facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

Reports to: Office Manager

FLSA: Non-exempt

Job Requirements
Minimum Education
High school diploma or equivalent - Required
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Certifications:
BLS certification from the American Heart Association (AHA) or American Red Cross (ARC)
Minimum Work Experience
2 years Medical Office experience Preferred
Experience with Medical Referrals Preferred
Essential Functions
Processes all insurance referrals and/or pre-certifications.
Facilitates patient appointments with specialists, imaging, rehabilitation services, physical therapy and any/all other facilities the provider recommends for patient care.
Serves as a referral resource for patients, clinical and front office personnel should a patient call or be present within the office.
Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.
Performs administrative or clerical duties as assigned, including filing, reception, scheduling, data entry, and patient registration.
Greets visitors and communicates with patients and providers.

Nonessential Functions
Performs other duties as assigned
Functional Demands
Populations Served
X Does not treat or care for patients.
□ Neonate (□ Infant (□ Early Childhood (1 year and □ Late Childhood (5 years and □ Adolescent (13 and □ Young Adult (17 to □ Middle Adult (30 years to □ Older Adult (>60 years)
Protected Health Information
Type of Protected Information Accessed:
X Demographic
X Clinical
X Insurance
X Financial
X Complete Medical Record
Bloodborne Pathogens Exposure
While performing this job, occupational exposure is not present for all employees
Physical Requirements - Physical Dexterity and Effort: Rarely Bending/Stooping □ rarely, □ occasionally, X frequently, □ constantly
Climbing □ rarely, X occasionally, □ frequently, □ constantly
Keyboard Data Entry □ rarely, □ occasionally, □ frequently, X constantly
Kneeling X rarely, □ occasionally, □ frequently, □ constantly
Lifting/Moving Patients X rarely, □ occasionally, □ frequently, □ constantly
Reaching □ rarely, X occasionally, □ frequently, □ constantly
Repetitive Foot/Leg Movements X rarely, □ occasionally, □ frequently, □ constantly
Repetitive Hand/Arm Movements □ rarely, □ occasionally, □ frequently, X constantly
Running X rarely, □ occasionally, □ frequently, □ constantly
Sitting □ rarely, □ occasionally, □ frequently, X constantly
Squatting X rarely, □ occasionally, □ frequently, □ constantly
Standing X rarely, □ occasionally, □ frequently, □ constantly
Walking X rarely, □ occasionally, □ frequently, □ constantly
Pushing / Pulling: 0-25 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Pushing / Pulling: 26-75 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Pushing/Pulling: over 75 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Lifting/Carrying (non-patient) : 0-25 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Lifting/Carrying (non-patient) : 26-75 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Lifting/Carrying (non-patient) : over 75 lbs. X rarely, □ occasionally, □ frequently, □ constantly
Visual Acuity, Hearing and Speaking: Rarely Audible Speech □ rarely, □ occasionally, □ frequently, X constantly
Hearing Acuity □ rarely, □ occasionally, □ frequently, X constantly
Smelling Acuity X rarely, □ occasionally, □ frequently, □ constantly
Taste Discrimination X rarely, □ occasionally, □ frequently, □ constantly
Vision: Depth Perception □ rarely, □ occasionally, □ frequently, X constantly
Vision: Distinguish Color X rarely, □ occasionally, □ frequently, □ constantly
Vision: Seeing Far □ rarely, □ occasionally, □ frequently, X constantly
Vision: Seeing Near □ rarely, □ occasionally, □ frequently, X constantly
Biological: Rarely Biohazardous waste/ hazards X rarely, □ occasionally, □ frequently, □ constantly
Blood and/or bodily fluids X rarely, □ occasionally, □ frequently, □ constantly
Communicable diseases/pathogens X rarely, □ occasionally, □ frequently, □ constantly
Chemical: Rarely Asbestos or lead X rarely, □ occasionally, □ frequently, □ constantly
Cytotoxic Chemicals X rarely, □ occasionally, □ frequently, □ constantly
Dust X rarely, □ occasionally, □ frequently, □ constantly
Hazardous Chemicals X rarely, □ occasionally, □ frequently, □ constantly
Gases/Vapors/Fumes X rarely, □ occasionally, □ frequently, □ constantly
Hazardous Medication X rarely, □ occasionally, □ frequently, □ constantly
Latex X rarely, □ occasionally, □ frequently, □ constantly