Customer Service Representative (Animal Services)

Posting number: C580-5311

Department: Animal Services

Division: 5311 - Animal Services

Job classification: Customer Service Representative - Animal Services (Non-Exempt)

Posting type: Open

Categories: Animal Control, Animal Services, Customer Service

Summary

Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems.

Examples of duties

• Greet citizens in person or by telephone; ascertain the nature of the citizen's request, problem, or service need;
• Obtain necessary information to process service request or resolve problem;
• Prepare service order or other paperwork fulfill citizen’s request for service;
• Accept payments and maintain receipts;
• Provide information to citizens; explain policies and procedures;
• Prepare and maintain records using computer or other office equipment;
• Answer multi-line telephone and route calls; transfer field requests for service to dispatch by approved method;
• Schedule intake appointments;
• Promote programs LAS offers;
• Promote animals available for adoption, foster, transfer, overnights, and doggy day out.
• Process daily receipts and reports for reconciliation;
• Perform related duties as required.

Qualifications

Completion of a high school diploma or the equivalent with an additional one year of clerical or customer service experience; or any combination of relevant education and experience which provides the following:

Physical exam required

Supplemental information

Knowledge of:

• Customer service techniques, basic office procedures;
• State laws and city ordinances.

Ability to:

• Deal effectively with others in a courteous manner;
• Keep calm and professional in all situations;
• Prepare and maintain accurate records; prepare records for monthly storage;
• Speak in a clear, concise, and professional manner;
• Interpret state and local laws; educate the public on animal related issues;
• Operate a variety of office equipment;
• Apply and calculate various fees;
• Operate a personal computer.

Physical Requirements:

• Frequently stand and walk.
• Frequently flex upper trunk forward;
• Frequently lift up to 50 pounds;
• Occasionally carry up to 50 pounds;
• Frequently push and pull objects;
• Frequently flex upper trunk forward, partial flexing of knees;
• Frequently flex upper trunk forward while sitting or standing;
• Frequently reach above, at, or below shoulder height;
• Continuously talk, see, and hear.