ServiceNow Discovery Engineer

AgileEngine is an Inc. 5000 company that creates award-winning software for Fortune 500 brands and trailblazing startups across 17+ industries. We rank among the leaders in areas like application development and AI/ML, and our people-first culture has earned us multiple Best Place to Work awards.

WHY JOIN US

If you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you!

ABOUT THE ROLE

We are looking for a ServiceNow Discovery SME to serve as the platform and infrastructure authority for a large-scale Discovery environment. This person assesses system health across MID Servers and discovery schedules, translating operational runbooks into structured workflows. Deep infrastructure knowledge across Linux, Windows, and networking rounds out the role.

WHAT YOU WILL DO

• Continuously assess the health of the ServiceNow Discovery ecosystem, including MID Servers, discovery schedules/playbooks, target execution, throughput, latency, failures, retries, and discovery coverage.

• Convert operational knowledge, runbooks, and recurring troubleshooting procedures into structured, documented workflows, progressively enabling the engineering team to reduce manual investigation.

• Regularly collect, aggregate, and interpret metrics and telemetry from ServiceNow Discovery, logs, and monitoring platforms to turn them into actionable engineering improvements.

• Investigate complex infrastructure attributes and relationships to ensure data quality and successful discovery execution.

MUST HAVES

4+ years of experience in software engineering , with hands-on experience with ServiceNow Discovery , including MID Servers, Discovery Patterns/Probes, credentials, schedules, Discovery Status, ECC Queue , and troubleshooting Discovery failures.

• Experience developing or modifying ServiceNow Discovery Patterns and Probes and understanding how infrastructure attributes and relationships are discovered.

• Experience with ServiceNow CMDB/CSDM, Configuration Items (CIs), identification/reconciliation, relationships, and CMDB data quality .

• Practical knowledge of Infrastructure Engineering with Linux, Windows Server, compute, virtualization/cloud infrastructure, authentication, processes/services , and infrastructure troubleshooting.

• Working knowledge of TCP/IP, DNS, routing, firewalls, ports, SSH, WMI/WinRM, SNMP, HTTP/S , and common network and infrastructure troubleshooting techniques.

• Experience with observability technologies such as Prometheus, OpenTelemetry, and Grafana .

• Upper-intermediate English level.

NICE TO HAVES

• Basic scripting experience (e.g., Python, JavaScript) to assist in automation tasks.

• Familiarity working in Agile squads alongside software developers.

PERKS AND BENEFITS

Growth without limits : build your skills through mentorship, internal TechTalks, challenging projects, and a dedicated annual learning budget

Competitive compensation : get recognition that reflects your skills and impact, with regular performance and compensation reviews

Flexibility : work 100% remotely with flexible hours that support focus, autonomy, and a healthy work rhythm

Meaningful, modern projects : build impactful products using modern technologies alongside global teams and leading brands

Collaborative culture : join a supportive environment with zero micromanagement where ideas are welcomed and contributions are recognized

Well-being & support : access local well-being programs and people-focused support tailored to your location