Learning Operations Manager

Position Type: Full-time employee

Location: Onsite - Noida, India

Our learning operations for a large-scale UAE client program need someone who can run the administrative engine behind the scenes: scheduling, contractor and vendor support, onboarding, and day-to-day coordination across multiple sites. This role owns that operation end to end and leads the teams who deliver it.

What you'll do

• Oversee administration and coordination across the account's learning operations, setting service standards and monitoring performance against SLAs
• Manage training scheduling across multiple UAE sites, working through onsite Training Coordinators to resolve conflicts and balance capacity
• Own vendor management and Employer of Record (EOR) administration
• Run onboarding for new joiners and contractor trainers, including access, equipment, and induction
• Coordinate contractor support and manage contractor performance, quality, and compliance
• Set up and run triage for learning operations mailboxes, keeping response times on track and escalating complex issues appropriately
• Maintain administrative compliance, documentation, and audit readiness
• Lead and develop the Training Coordinator and LMS Administrator teams

Requirements

What you bring

• 7+ years in learning operations, training administration, or operational management
• A track record managing multi-site operations, ideally remotely or across time zones
• Experience with contractor management, vendor coordination, and EOR or third-party employment administration
• Experience leading and developing administrative or coordination teams
• A solid grasp of service-level management and compliance requirements
• Bachelor's degree required; Lean/Six Sigma or operations management certification is a plus

This is the role that keeps a complex, multi-site operation running. If that kind of responsibility appeals to you, we want to hear from you. Apply today.