Executive

Essential Functions

• Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
• Meets individual goals while assisting team to meet team goals
• Operates with urgency in a real time service environment
• Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
• Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
• May perform other duties as assigned

Performance parameters

• Productivity
• Quality
• Turn Around Time of work assigned
• Attendance & Schedule Adherence

Essential Functions

• Responsible for reviewing and analyzing discrepancies by cross-verifying from different data sources
• Meets individual goals while assisting team to meet team goals
• Operates with urgency in a real time service environment
• Contributes to the development of new tools and process mapping that supports new offerings and updates/improves current tools, actively seeks opportunities to implement changes which improve accuracy, timeliness, productivity and customer satisfaction
• Defines, communicates and manages workflow and data coordination to support various implementation related reports (i.e., reporting, inventory, capacity reporting, and ad-hoc reports as needed by management)
• May perform other duties as assigned

Performance parameters

• Productivity
• Quality
• Turn Around Time of work assigned
• Attendance & Schedule Adherence

Organizational Relationships Reports To: Assistant Manager/Lead Assistant Manager

Skills

Desirable Skills

• Medium competency in excel skills
• Ability to comprehend and write in English for structured written communications. Emails/IMS to be sent to internal teams
• Ability to respond to all inquiries within a timely manner
• Candidate should achieve a score of B1-4 or above in CEF assessment conducted during selection process
• Strong interpersonal and communication skills – both verbal and written
• Adaptability/Ability to interpret variable input details
• Critical thinking and decision making
• Strong analytical, Reasoning, and Problem solving skills

Technical Skills

• Good computer navigation skills
• Working knowledge of Excel (Intermediate Level) on VLookup, Pivots, usage of Functions and Formulae
• Typing speed of 25 Words per Minute with 90% Accuracy

Process Specific Skills

• Candidate should preferably have knowledge of US Insurance
• Ability to navigate multiple systems and applications
• Ability to produce high quality in production in environment.
• Ability to troubleshoot, identify user errors vs. system mapping errors (enrollment dates, method, system logic)

Soft skills

• Ability to work independently
• Ability to understand and question established process guidelines for possible process improvements
• Ability to pay great attention to detail – especially during processing of transactions
• Possess keen sense of acquiring knowledge
• Adaptable and flexible to work in night shifts

Education Requirements and Work Experience:

• Bachelor’s degree and Computer literacy
• Candidates with relevant business experience will be preferred

Graduate 0 - 1 year