Hotel Manager

We are now accepting applications for the following position:

HOTEL MANAGER

RESPONSIBILITIES INCLUDE:

• Direct and oversee the daily operations of all non-F&B departments, ensuring exceptional guest experience throughout the property
• Ensure full compliance with Hilton brand standards, quality assurance requirements, and local regulatory standards.
• Conduct regular property inspections to maintain the highest levels of cleanliness, maintenance, safety, and presentation.
• Drive operational efficiencies while maintaining exceptional service levels and guest satisfaction.
• Lead and coordinate all departments to ensure seamless guest experiences from arrival through departure.
• Act as Manager on Duty as required and provide visible leadership throughout the hotel
• Champion a culture of hospitality and service excellence consistent with Hamptonality and Hilton’s service philosophy.
• Monitor and improve guest experience metrics, including SALT, online reputation scores, guest surveys, and review platforms.
• Respond to escalated guest concerns and ensure effective resolution of service recovery opportunities.
• Foster a guest-centric culture that consistently exceeds expectations and drives loyalty.
• Maintain the hotel’s reputation as one of Grand Cayman’s preferred lodging options for leisure and business travelers.
• Assist in achieving budgeted financial objectives, including GOP, EBITDA, NOI, Occupancy, ADR, and RevPAR targets.
• Monitor departmental expenses and labor productivity to ensure efficient operations
• Identify opportunities to improve operational efficiency and profitability.
• Support forecasting, budgeting, and monthly performance reviews.
• Collaborate with Sales, Revenue Management, and Marketing teams to maximize market share and hotel performance.
• Recruit, coach, mentor, and develop department leaders and team members.
• Build a culture of accountability, excellence, engagement, and recognition.
• Lead performance management, talent development, succession planning, and training initiatives.
• Promote Hilton’s values and foster a positive, inclusive workplace environment.
• Maintain high employee engagement and support retention initiatives to ensure workforce stability and continuity.
• Partner with the Engineering team to ensure all guestrooms, public spaces, equipment, and systems operate at optimal standards.
• Maintain an effective preventive maintenance program to protect hotel assets.
• Ensure timely completion of capital projects and maintenance initiatives.
• Monitor utility usage and sustainability initiatives to improve environmental performance and cost management.
• Ensure full compliance with all Cayman Islands regulations, health and safety requirements, fire and life-safety standards, and Hilton operational standards.
• Lead emergency preparedness programs, including hurricane readiness, crisis management, evacuation planning, and business continuity procedures.
• Conduct regular safety inspections and training programs.
• Maintain a secure environment for guests, team members, and visitors.
• Represent the hotel within the local hospitality and business community when appropriate
• Support initiatives that strengthen relationships with tourism stakeholders, local organizations, and community partners.
• Promote the Hampton by Hilton Grand Cayman brand through engagement that enhances the hotel’s reputation and visibility within the destination.

QUALIFICATIONS:

• Minimum 5 years of progressive hotel operations leadership experience.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience with Hilton PMS OnQ, OnQ R&I, GRO and Micros.
• Previous experience with Hilton-branded hotels strongly preferred.
• Caribbean resort or island hospitality experience highly desirable.
• Demonstrated success leading Rooms Division, Front Office, Housekeeping, or overall hotel operations.

Salary: USD$75,000 – USD$90,000 per annum

Benefits: In accordance with Cayman Islands law

Location: Hampton by Hilton, Grand Cayman

Employment Type: Full Time