Front Desk Receptionist

Who we are

At Stella Stays, we’re not just another hospitality brand – we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world-class amenities. No paperwork, no hassle – just modern, effortless living.

Behind this vision is a team of ambitious, fast-moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before – together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Receptionist in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct daily check-in and check-out inspections to ensure property readiness and guest satisfaction.

• Oversee in-house inventory management and stock counts to maintain adequate supplies.

• Supervise the maintenance and cleaning teams, ensuring efficient scheduling and high-quality work.

• Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.

• Prepare and maintain daily, weekly, and monthly reports on property operations and guest feedback.

• Ensure compliance with property documentation requirements and quality assurance standards.

• Respond promptly and professionally to on-ground guest requests, ensuring their needs are met.

• Handle add-on service requests and coordinate with relevant service providers.

• Source and manage reliable service providers and vendors while negotiating favorable contracts.

• Maintain data control and protect the confidentiality of sensitive information.

• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.

• Answer and direct incoming calls, taking accurate messages when necessary.

• Manage incoming and outgoing mail and packages.

• Maintain the tidiness and professional appearance of the reception area.

• Assist with ad hoc administrative tasks as required.

Qualifications:

The ideal candidate for this role should have:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

• Proven experience in operations and front desk management, preferably within the hospitality industry.

• Strong organizational and multitasking abilities with excellent attention to detail.

• Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.

• Proficiency in property management systems and other relevant software.

• Ability to work independently and make sound decisions in a fast-paced environment.

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by management.