Process Associate, GBS Operations
- APL Logistics
- Chongqing, China
- CNY 60,000 – CNY 80,000
Operational
Monitor and ensure all customers’ and vendors' requirements are documented, verified, and recorded in the Logistics Procedure and Account Matrix profile according to customers and vendors requirements.
Ensure vendor’s documents to customers are delivered in a timely, accurate and complete manner.
Execute and adhere to customers’ service requirements based on instructions.
Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Supervisors when there are potential costs impact.
Continuously intensify relationship to maintain and protect customers.
Continuously identify service gaps, make recommendations, and implement solutions to enhance greater customer satisfactions.
Ensure customers reports are provided timely and accurately.
Monitor and manage bookings.
Follow up for Services related matters with concerned parties.
Ensure Daily Productivity targets are met at the required quality level.
Operational (Con't)
Produce relevant and accurate documents in a timely manner, according to the customer profile and location profile.
Minimize pending queue and incomplete documents at any point of time.
Meet and exceed customers agreed performance metrics in the least cost manners.
Evaluate, investigate and trouble shoot service issues to improve service delivery standards and minimize cost impacts.
General Education
Bachelor's Degree or Equivalent
General Experience
Associate - Minimum 1 year of working experience in related field.
Skills
- Logistics Operations
- Document Management
- Customer Service
- Problem Resolution
- Data Entry
- Vendor Management
- Process Improvement
