Senior Project Manager

As the Planning Lead for the Ticketing Machine Project, you will own the end-to-end lifecycle of our offline physical touchpoints. Your mission is to convert walk-in traffic into Klook users, deepen our integration with top-tier attraction partners, and pioneer new offline revenue streams. You will act as the "glue" between R&D, Hardware Vendors, and Business Development teams.

What you'll do

• Product & Hardware Orchestration:
• Be subject matter expert of this business domain and obtain deep understanding of customer and merchant pain points through a number of ways eg on-site observations, interviewing customer and merchant operational personnel, etc
• Partner with R&D to design a seamless software solution for the kiosks, balancing a smooth user journey with technical feasibility.
• Manage the selection, procurement, and implementation cycles with hardware vendors across various markets.
• Commercial Enablement:
• Equip the BD team with compelling selling points to secure prime placement at attractions.
• Customise UI/UX flows to meet the specific needs of merchant partners without compromising the core product scalability.
• Operational Excellence & Growth:
• Define and track the success metrics
• Build the operational playbook and run day-to-day operations for machine maintenance, logistics, and merchant support
• Stakeholder & Strategic Management:
• Lead cross-functional communications involving Finance, Legal, Customer Service and Data teams.

What you'll need

• Experience: 5+ years in Product Operations, Strategic Project Management, or O2O business models.
• Domain Expertise: Prior experience in "Physical-meets-Digital" sectors is highly preferred
• Technical Savvy: You don't need to code, but you must understand API integrations and hardware-software handshakes to lead R&D discussions effectively.
• Stakeholder Mastery: Proven ability to influence various stakeholders
• Regional Mindset: Experience navigating the nuances of the APAC markets.
• Analytical Rigor: Proficiency in setting up tracking dashboards and interpreting O2O data to pivot strategy quickly.