Ecommerce Customer Supply Chain Associate

Relocation Assistance Offered Within Country
Job Number #176077 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Summary:

The incumbent has to facilitate the Ecom team CS&L delivers on service levels to the customers of the company, with least lead time and lowest cost. He/She should be driving Master data governance and service levels for Ecom by continuously engaging with multiple stakeholders like Customer counterparts, KAMs, CSMs and CP warehouse personnel.

Responsibilities:

1. Master Data Maintenance at customer’s end/ our SAP system

   1. Customer MDM Files
   2. SPI Tracker
   3. Stock Report by Batch Details

2. NPI Management : Listing and Stock requirement / Planning

3. Fill Rate Analysis & Insights

   1. Daily Analysis of stock out items
   2. Weekly/Monthly Fill Rate reconciliation as per the customer need
   3. Loss parameter monthly trends
   4. Proactive communication to customers on potential availability gaps

4. Returns Analysis

   1. Root Cause Analysis
   2. Customer communication and Liaison

5. Ad Hoc CWeekly Customer Meetings

   1. Weekly Fill rate reconciliation discussion

   2. Operational cusstomer Requirements

      1. Data / Reports
      2. Event PO Billing Tracker

6. Miscellaneous

   1. Appointment Issues
   2. Unloading Challenges
   3. ASN / EDI Issues

• ASN Failure in Reliance
• EDI generation issue - Incorrect quantity conversion
• PO not reflecting in SAP

1. IDOC failure flagging and RCA

Basic Requirement :

• Strong technology background and knowledgeable about current trends, innovations and best practices
• Process-orientation and structured, organized thinking
• Excellent analytical ability and Solution Based Mindset Appropriate skill set for partnership and collaboration

Required Qualifications:

Bachelors with a minimum of 2-3 years of work experience

Preferred Qualifications:

• Customer Relationship experience / Stakeholder Management

• SAP experience Microsoft Office or Google Suites

• Experience with visualization tools such as Tableau, DOMO, etc

  #CPIL

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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