Director, Wealth Solutions Operations

Job Summary

A highly skilled and experienced for Wealth Solutions Operations (i.e WSO), with deep knowledge and experience in managing fund operations, structured deposits and other WS related financial derivative products. This role requires a responsible and detail-oriented professional with experience in operational project management, supporting business strategy development and effectively managing operational risks and controls in WSO team. Support LM and team take the ownership and deliver the task/agenda according to the objective pre-set.

Key Responsibilities

Strategy
• Support LM to achieve and deliver strategy and outcomes on standard metrics/scorecard.
• Support LM and lead team to drive transformation of WS operation teams to align with WRB Client Journeys in the market. Oversee the innovation and continuous improvement projects relating to WS ops and be responsible for outcomes with related business stakeholders and 2nd lines.
• Support LM and lead team to develop and sustain a compliance culture, ensure flawless execution and compliance to timely identify and address arising risks and control gaps if any, develop effective communication and supervise training to promote risk awareness and compliance culture, collaborate with business partners, cross-functions teams to ensure a coherent, seamless delivery and strong governance foundation built within team.
• Engage key stakeholders and within the broader business partners to ensure alignment across governance/control/conduct agendas.

Processes
• Lead and oversee WSO related policies and processes and being responsible to design, manage and implement end-to-end related policies, processes to ensure that relevant policies, procedure, and standards are effectively implemented across Wealth Products Operations and ensure effectiveness control design and governance oversights and assurance of processes and frameworks for robust compliance, as well as take the ownership to lead and drive the WSO governance across product lines.
• Drive and deliver WS products sales process simplification and Project implementation by working with WS process owners and related stakeholders.
• Lead and oversee WS ops related platform to support WS digitization journey and initiatives delivery and ensuring the effectiveness of related project delivery in a coherent and seamless way and the consistency of functionality and control design across the platforms including offline sales channels, that with related project post implementation review can ensure the effectiveness of functionality and control design being accordance with internal and external standard as well as should manage associate incident risk assessment if applicable that can always put a robust compliance and control against internal and external requirements.
• Lead and drive to identify and achieve WSO operations excellence and efficiency to be aligned with country, business, function strategy goals.

People & Talent
• Provide strategic thought leadership, coaching, recognition and motivation through positive reinforcements and frequent feedback sessions.
• Promote risk awareness and compliance culture. Lead through example and build the appropriate Conduct culture and values.
• Strengthen the performance culture and reinforcement of accountabilities.
• Ensure team members are suitably trained/skilled for the job and fit for growth.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Identify talented individuals and provide stretch opportunities for career development.

Risk Management
• Reinforce the risk management, conduct and governance discipline, and driving alignment/streamlining of key sales and operation processes by by working with WS process owners and related stakeholders.
• Support the WS Head to deliver the business priorities through continuously improving on process productivity and efficiency, meeting regulatory and internal policy requirements and driving a standardization agenda for the business as well as representation at the relevant risk/conduct/governance committees and forums by working with WS process owners and related stakeholders.
• Translate strategy, policy, themes, into actionable plans which are realistic within WS business and regulatory context. See plans through the execution phase by working with WS process owners and related stakeholders.
• Lead and drive WSO data management framework implementation quality in function, manages data quality improvement project and new data elements collection from product/ other biz & regulatory requirements, and accountable for functional data leverage in business revenue driven/ risk monitoring/ processing automation. In addition, can provide support to LM and team to take the ownership and deliver the task/agenda according to the objective pre-set.

Governance
• Ensure Satisfactory Audit Outcomes by working with WS process owners and related stakeholders.
• Ensure compliance with the highest standards of regulatory conduct and compliance standards as defined by internal and external requirements as well as ensure that identified risks are subject to appropriate remedial action, escalated to the relevant senior committee if required and followed through to closure by working with WS process owners, WRB BRM and related stakeholders
• Engage with key stakeholders to ensure alignment across governance / control / conduct agendas for WS more broadly.
• Taking responsibility for data management framework implementation quality in function by working with WS process owners to manages data quality improvement project and new data elements collection from product/ other biz & regulatory requirements, and accountable for functional data leverage in business revenue driven/ risk monitoring/ processing automation

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Establish and implement a stable and reliable world class operating sales platform and control environment by working with WS process owners, WRB BRM and related stakeholders.
• By working with WS process owners and related stakeholders, oversee Implementation of risk management, working with WRB BRM/related risk function team to guide business risk management to ensure full implementation of ORF across the business unit. Ensure execution of the first line self-assessment model, report on and analyse operational risks profile. Track and follow through management actions to mitigate identified operational risks exposure.
• Actively manage and remediate any breaches and deviations from global / local standards by working with WS process owners, WRB BRM and related stakeholders
• Ensure full reporting of losses, risk events, policy deviations, KCST & KRI exception, and engage appropriate stakeholders on timely remedial actions; escalate key risk situations that pose significant risks by working with WS process owners, WRB BRM and related stakeholders.
• Identify new, thematic, and developing risks; provide operational risk advice through various reviews including but not limited to accountability reviews, Lessons Learnt reviews, Process / Control reviews, Peer review) at the unit level by working with WS process owners, WRB BRM and related stakeholders.
• Proactively identify key risks through Country Conduct Plan and Conduct Heatmap where application by working with related conduct team, WS/related process owner.

Accountable for Consumer Rights Protection Requirements (CN Required)
• Fully understand the importance of consumer rights protection, prevent damage to consumer’s best interest, implement regulatory requirements related to consumer rights protection, ensure to complete relevant trainings and to always embed consumer rights protection mindset when performing daily work.

Accountability (CN required)
• Understand, acknowledge and comply with the requirements on individual accountabilities and responsibilities of the job set out in applicable local laws and regulations as well as SCB internal policies理解、认同并遵守本地法律法规以及渣打内部政策中关于个人问责和职责的要求；
• Effectively ensure and intensify internal controls by keeping abreast with developments of applicable local laws and regulations on accountabilities跟上本地问责法律法规的发展，以有效地确保并强化内控；
• Perform job duties with diligence, contribute to efforts as an individual or as a team member so as to avoid any actual or potential legal sanctions, regulatory penalties, material financial loss, or adverse reputational impact on the Bank 审慎勤勉地履行岗位职责，以个人或团队成员的身份，为避免任何导致银行遭受或可能遭受法律制裁、监管处罚、重大财务损失或声誉负面影响而做出努力；
• Be responsible for failure to follow relevant rules and processes, failure to properly perform the responsibilities, and implement corrections对未遵守相关规范和流程、未适当履行职责以及未执行整改措施承担相应责任;
• Cooperate with any investigations or reviews on regulatory failure such as accountability review 配合任何关于违反监管规定的调查或审查，例如，问责审查;
• Properly perform the duties on management and ensure the effectiveness of internal control正确履行管理职责，并确保内控的效率；
• Be responsible for regulatory failure or risks arising from or in connection of the event over which the employee has the duties of management and/or leadership对负有管理和/或领导责任的事项引起或相关的违反监管规定事件或风险，承担相应责任;
• Be responsible for significant losses due to failure of effectiveness of internal control为内控失效造成的重大损失负责

Key Stakeholders
• Country Wealth Products Heads
• Country WRB Teams
• Country WRB COO Teams
• Country Tech teams
• Country 2nd line and 3rd line, e.g., CFCC, Legal, OR, Finance, and HR
• Country External Regulators
• Group Wealth COO teams including Group Product COO teams and Group WSO
• Group CFCC, Legal and OR teams
• Group Wealth Products teams
• Group Wealth COO office

Skills and Experience

• Product Governance
• Project Management
• Data Governance
• PRT risk management
• Conduct Management
• Wealth Product Knowledge
• Wealth Operations

Qualifications

• Education: Bachelor’s degree or above
• Training: Data soft skills if any
• Licenses: With CMF certification
• Membership: No specific requirement
• Certifications: With CMF certification
• Languages: Affluent in writing and speaking

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.