Overseas Community Operations

HangzhouExperiencedFull-time

Responsibilities

1. Responsible for overseas user research, community mapping, key person network construction, and long-term relationship maintenance for target verticals.
2. Deeply participate in overseas interest scenes such as Discord, Reddit, TikTok, YouTube, gaming, and creator communities, and continuously track user discussions, content trends, and market opportunities.
3. Through user interviews, community interactions, event collaborations, and market research, explore user needs, usage barriers, and potential collaboration opportunities.
4. Plan and execute user testing, community activities, and market validation projects to promote effective outreach and feedback return.
5. Accumulate frontline information into user profiles, vertical insights, content/product opportunities, collaboration pipelines, and actionable recommendations.
6. Collaborate with product, growth, data, and brand teams to drive insights into concrete projects and track their effectiveness.
7. Establish and optimize mechanisms for user research, community communication, collaborative management, and information accumulation, and guide interns in carrying out related work. 1.负责目标垂类的海外用户研究、社区 mapping、关键人网络建设与长期关系维护。 2.深度参与 Discord、Reddit、TikTok、YouTube、游戏及创作者社区等海外兴趣场景，持续追踪用户讨论、内容趋势与市场机会。 3.通过用户访谈、社群互动、活动合作和市场研究，挖掘用户需求、使用障碍及潜在合作机会。 4.策划并执行用户测试、社群活动和市场验证项目，推动有效触达与反馈回流。 5.将一线信息沉淀为用户画像、垂类洞察、内容/商品机会、合作 pipeline 和可执行建议。 6.与产品、增长、数据和品牌团队协作，推动洞察转化为具体项目并追踪效果。 7.建立并优化用户研究、社区沟通、合作管理和信息沉淀机制，指导实习生开展相关工作。

Qualifications

1. English can be used as a working language, capable of independently hosting English interviews, meetings, and collaborative communication, and maintaining long-term relationships.
2. Possess the ability to operate directly towards users and communities, and be able to identify motivations, needs, obstacles, and opportunities from continuous communication.
3. Able to independently conduct vertical research and community mapping, establish and manage key personnel and collaborative pipelines.
4. Possess strong user insight, judgment, and structured expression abilities, able to transform frontline information into product, content, and market action recommendations.
5. Possess the ability to prioritize tasks and make choices based on business goals, user value, urgency of verification, and resource investment when multiple verticals, projects, and collaboration opportunities are in parallel.
6. Able to flexibly combine platform observation, content interaction, user interviews, offline scenarios, activity cooperation, and other outreach methods based on different verticals, user types, and stage goals, and continuously accumulate a reusable user outreach method library.
7. Possess project planning, cross team collaboration, and results promotion abilities, able to drive research or outreach opportunities to testing, launch, or review.
8. Able to establish work methods, record standards, and evaluation criteria, and guide interns to execute them steadily. 1.英语可作为工作语言，能够独立主持英文访谈、会议和合作沟通，并维护长期关系。 2.具备直接面向用户和社区的运营能力，能够从持续交流中识别动机、需求、阻力和机会。 3.能独立进行垂类研究与社区 mapping，建立并管理关键人及合作 pipeline。 4.具备较强的用户洞察、判断和结构化表达能力，能把一线信息转化为产品、内容和市场行动建议。 5.具备任务优先级判断能力，能够根据业务目标、用户价值、验证紧迫性和资源投入，在多个垂类、项目与合作机会并行时做出取舍。 6.能根据不同垂类、用户类型和阶段目标，灵活组合平台观察、内容互动、用户访谈、线下场景、活动合作等触达方式，并持续沉淀可复用的用户触达方法库。 7.具备项目规划、跨团队协作和结果推进能力，能将研究或触达机会推动到测试、上线或复盘。 8.能建立工作方法、记录规范和评估标准，并指导实习生稳定执行。

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